Lettings Policy & Procedure
Cabhrú is committed to ensuring fairness, transparency and accountability in allocating units. The administrator is responsible for allocations and only the Administrator & Tenant Liaison will have access to the details of person(s) applying for accommodation.
A panel of two interviewers will be agreed comprising of the Administrator, the Tenant Liaison and a member of the Cabhrú Board. Compatibility with the living environment, a willingness to act communally and an up to date rent account are all taken into account before allocations are finalised.
After interview and assessment by two members of this panel, points will be allocated as per the criteria and points system agreed by Board Members of Cabhrú and a record kept.
For more information and detailed procedures, please download the PDF below.
Complaints Policy & Procedure
To ensure accountability and transparency, Cabhrú has developed clear procedure for processing complaints and appeals made by residents. This policy will be reviewed yearly to assure the Board of its effectiveness.
For more information and detailed procedures, please download the PDF below.
Anti-Social Behaviour Policy
If you are affected by anti-social behaviour, noise or nuisance you should, where possible, try to resolve the matter informally. It is advisable to keep written records of complaints made covering dates, times and a summary of the issue. If this is not successful you may have to take further action.
For more information and detailed procedures, please download the PDF below.
No Smoking Policy
Under the Public Health (Tobacco) Acts 2002-2015, smoking is forbidden in enclosed places of work. This includes office blocks, various buildings, public houses/bars, restaurants and company vehicles (cars and vans).
The purpose of this ban is to offer protection to employees and the public who are exposed to the harmful and toxic effects of tobacco smoke in the workplace. Smoking has been identified as a major cause of heart disease and a significant contributor to lung cancer.
For more information and detailed procedures, please download the PDF below.
Vacancy / Void Management Policy
Vacancies & empty property (void) management is an important area of housing management and will be one of our highest priorities.
We are committed to meeting housing needs and maximising rental income by having the lowest possible number of empty properties in our stock.
For more information and detailed procedures, please download the PDF below.
Whistleblower Support Policy & Procedure
Cabhrú’s whistleblowing policy is intended to encourage and enable workers to raise concerns rather than overlooking them. Under this policy a worker can make a disclosure without fear of penalisation or threat of less favourable treatment, subsequent discrimination or disadvantage.
For more information and detailed procedures, please download the PDF below.
Equal Opportunities Policy
Cabhrú seeks to be an Equal Opportunity Employer and as such the Cabhrú Board of Management will rigorously observe the principles and actively pursue the objectives set out in the discharge of their responsibilities so that this policy is adhered to.
It is the policy of Cabhrú that any changes in such legislation are taken to be automatically incorporated in its equality policy.
For more information and detailed procedures, please download the PDF below.
Rent Arrears and Collection Policy & Procedure
Cabhrú depend on the rent collected from their tenants as their main source of income. This income allows for the delivery of an effective and efficient housing management and maintenance service; therefore it is important that policies and procedures are in place to keep the level of rent arrears to a minimum.
For more information and detailed procedures, please download the PDF below.
Procurement Policy
Cabhrú recognises the need for an open and accountable system when managing procurement and inviting and accepting tenders for works, services and supplies. It is therefore the intention of this policy and related procedures to clarify staff and committee responsibilities in this area across all forms of procurement.